Hightide Holidays

I have spent a small fortune with your company, and now I am ready to treat myself and some friends to a holiday, I discover I can book in at a far cheaper rate through Booking.com than you are quoting. How can this be? ! want to get my money back that I spent on your vouchers. How do I arrange this? ]

Take your money and don't provide service. Recommend to stay clear of High tide Holidays. 100% rip off

I joined Hightide Holidays some 10years back and every few months i receive a call saying my membership should be renewed and more vouchers purchased. The membership is supposed to be lifetime and no expiry on the vouchers. I have been pressured to buy more to access new benefits so now i have more than 200. Latest sales pitch was they would trade in the ones i had and send me double back but of course pay for another membership. Wonder what the scam will be in a few months.

After spending $700 we find out that they don't have any connections to pet friendly acc. Clearly asked the sales person as this was the main criteria. Every enquiry on line shows as acc not available at this time. A quick check on the specials shows the same acc is cheaper on all other sites. Do not reply to online enquiries and can't get through on phone. How it works is , you find the place you want then spend the day on the phone for them to tell you your price is better. ACCC should have a look at them.

We bought vouchers for so called discounts of upto 70% on holiday/cruises and flystays. First time I contacted them for a price on a weekend away, the costs were more expensive than I could get online by a simple google search. I contacted the company and they said that the hotels must have been offering deals which they cant match. This was on 3 hotels! They had also advised me in the sales pitch that if I could find it cheaper, they would beat the price by 15% but they wouldnt entertain this once you have bought the vouchers. I have asked for a refund many times and they just keep saying I need to contact head office - which I do and the number just rings out then disconnects. DO NOT FALL FOR THIS SCAM.

I recently booked my getaway through a membership I have had with Hightide Holidays. The Girl who booked could not have been more helpful and I got a much better price then I could myself. Will be booking again

I stupidly kept renewing my membership hoping one day my husband and I or our boys could use it, as they promise you can gift to family or friend. We first purchased vouchers 2008 and have only been able to use 2 vouchers! After being pestered in December 2018 i again renewed $395 membership to give to my kids for xmas. Firstly they DID NOT arrive in time and now they tried to book Simply accomodation in Melbourne. A televiser called me and said he was my personal Travel Planner the other night and as I was travelling home from work I couldn't talk and asked him to ring the next evening around 6pm as I would be able to talk and that my son was wanting to go to Melbourne in April and he could help with accomodation. Well he called back and we gave him location and he immediantely informend me that he could not help me !! OMG he introduced himself as my personal travel consultant?????? Hightide Holidays Never phone me again and I would appreciate some sort of refund for my years of Donations to yourselves

What a complete waste of $500 booked accommodation for this coming week in Brisbane was sent the booking confirmation to find out there was an extra fee to pay for parking which we where not informed about. When we rang and asked about it they informed us they have no obligation to inform us of this. Very underhanded not to inform people of extra cost until they have taken your money. And would have cost us less to go directly through the hotel itself. What a joke

Member since 2005. I lost my vouchers in a flood. I couldn't scan a ball of mush. The vouchers are no longer on my account and they wouldn't even replace them electronically. Holiday deals through over 10 websites are substantially cheaper and their customer service clean the floor with this mob. Absolute scam. Don't waste your money!!!!

They tried to con me again this year i have about 22 vouchers not used tried telling me again if i upgrade another package which i did 2 yr ago and cost me over $300 for what told me my vouchers would never expire tried to do the same again this year definitely not value for money not happy

I needed to just change my dates due to a death of an immediate family member- the hotel was happy to do so but Hightide refused to help. I have been a member with them for over 10 years & this is how they treat their loyal customers !!

Around 12 years ago this group used to be good and back then we did get value for money. However just recently logged into the Hightide website which advertised false availability and low nightly accomm rate that looked too good to be true - and it was. I went to book or 'enquire to book' and the return email was for entirely different hotels in that area but at more than I could get through Qantas hotels or Hotels.com website (both of those have different additional benefits such as either QF points or Reward nights for free) NO ADVANTAGE WITH HIGHTIDE AT ALL NOWADAYS. Do not buy vouchers as it is a rip off for just a basic travel agency.

My wife and I became members of hightide over 10 years ago after they contacted us via phone offering these so called bargain holidays. We paid a few hundred dollars for a number of vouchers which we rarely used because we found that the rates offered were not competitive. We did use some of the vouchers for hotels when every now and again there was a deal worth taking, but found that the hotels treated us differently. For instance, they give you the worst rooms available and not all services are offered. Just one example:- a hotel we stayed at did not service our rooms, and as our towels started to get a little smelly after a few days I went to the front desk and asked why our room was not being serviced, they advised that because we got the room for the rate we did, this service would not be provided. When I asked to speak to the manager, he just scoffed at my complaint saying that it would be unfair to other guests if we received the same attention when they had paid the full rates. I rang Hightide to voice my complaint and they basically said that hotel policies were out of there control. So be prepared to get treated as second rate guests if booking through hightide. I never used all my vouchers as most times I booked through my Qantas membership because I got the rooms for the same or cheaper rate and with no penalty. A few weeks back my wife was again contacted by Hightide and they made all these special deals, of course our first response was NO THANKS, but the operator said things had changed dramatically over the years because hightide had been bought out by a big company that offered access to more hotel chains at much better discounts. Also we would be treated the same as any other guest. After many questions and reassurances by hightide we were once again talked into a package that cost us $600. A few weeks ago I tried to book my first hotel with the new package we purchased, but found I could not get any service. Tried the online chat, but a pop up always came up saying that chat was currently unavailable and to try again later. Made several attempts but same problem. Called the hightide number but received a voice message saying that all operators were busy and to leave a message. Left a message with all my contact details, but no one called. Sent an online message, but again no response. I eventually did get onto an operator via phone after many attempts. I quickly found that all the hotel offers were not in the ball park, I ended up booking through Qantas at a cheaper rate with a fantastic room with city views, this was for the same hotel with Hightide but their offer was for an inferior room. I also found that with many hotels I could get a better deal contacting the Hotel direct. So Basically we wasted $600 with this so called Fantastic unbeatable package. The service and attention we were promised was not delivered. I have given hightide ample opportunity to reply to my complaints, but they are completely ignored. Have not received one reply. I’m guessing a refund would be impossible so I will have to use my online vouchers the best I can. But will definitely not be going with hightide again, that I can guarantee. Be aware, anyone thinking of taking up their offers, should shop around and make enquiries as there are plenty of better deals getting around.